“I normally wait impatiently
for the assistance
so I can cover my family’s needs.”
Rima, a Syrian refugee,
mother of five
Imagine you and your children
have lived as refugees for five years.
Your socioeconomic and protection situation is getting worse by the day.
Would you prefer standing in line to receive clothes and food? Or would you like to decide yourself with the swipe of a card?
which need is more dignified?
Skip Intro

Launched in December 2016, LOUISE is a
humanitarian

parallax image intro

safety net

where socio-economically disadvantaged Syrian refugees and Lebanese can seek assistance, based on their vulnerabilities.

Explore
May 2021

204,045

Number of active Common Cards

61,631,835

Total amount transferred USD

251,335

Number of transfers

What does LOUISE
do for
a refugee?
USD 27
Food Assistance
USD 20-65
Child benefit
USD 100-147
Winter assistance support
USD 175
Multi-purpose cash
The Common Card
 

The whole idea with LOUISE and the humanitarian safety net has the Sustainable Development Goals as its bedrock, and The Grand Bargain as its driving principle. Both are roadmaps to end poverty and put more means into the hands of people in need. That is LOUISE.

WORK STREAMS
  • Communication
    Posters, help desks, SMS, Q&As, information sessions, booklets, a hotline; all aimed at informing beneficiaries about LOUISE, the common card, and answering questions
  • Targeting
    Identification of the beneficiaries most in need is based on the yearly vulnerability assessment and harmonized targeting approaches
  • Distribution
    All beneficiaries receive an SMS informing them, based on their vulnerability and needs, which assistance they are entitled to, what it consists of, and where the common card and accompanying PIN number can be picked up. The distribution of cards follows high standards of ethics and integrity to ensure participation, information, security and dignity of cardholders
  • Training
    Before receiving the common card, users are trained on its use, benefits, how to access services or how to use an ATM. Furthermore, frontline staff from all LOUISE agencies are trained on the system in order to be able to answer questions of beneficiaries.
  • Monitoring and evaluation
    A joint framework for monitoring and evaluation developed for LOUISE. Monitoring is continuous, bolstered with data gathered at the call centre and bank reports. All information is shared among participating agencies, used to shape programming
SYSTEM
  • Common Card Governing body
    Consisting of Representatives of UNHCR, UNICEF, WFP, Save the Children and World Vision
  • Common Card Steering Committee
    Consisting of managers from UNHCR, UNICEF, WFP, Save the Children and World Vision as well as other agencies as observers
  • Common Card Operational System
    Describes the contributions and duties of all participating organizations
  • Information Management Portal
    This website, with general information for external audiences for greater transparency. Also an internal platform where the agencies running LOUISE share operational and financial information in a protected manner to preserve the privacy of users
  • Integrated Card System
    Our programmers have set up a server that handles each cardholders’ finances, issues cards based on the household registry and joint vulnerability assessment, and activates and inactivates requests
  • Call Centre
    Whatever the question, cardholders can call a hotline for assistance. Staff are specially trained to answer questions about the multiple LOUISE programmes. The data and information gathered is used to constantly iron out flaws. The call centre is a venue where appeals and grievances are addressed by cardholders and non-cardholders. It is also a key channel for referrals between agencies
louise credit card image
 

What is great about LOUISE is that it empowers refugees to choose the assistance they need the most based on their families’ own needs. The LOUISE system is an innovative joint effort by the main cash agencies to put all their knowledge and assets at the service of the people with the greatest needs. Because aid is never sufficient to cover all needs, we are constantly trying to do better - in the most cost-efficient way – in order to reach the maximum number of people.

Mireille Girard
UNHCR Representative in Lebanon

Social LOUISE

 

LOUISE stands for Lebanon’s One Unified Inter-Organizational System for E-cards; a system consisting of one common vulnerability assessment, one financial service provider, one distribution of e-cards, one monitoring and evaluation system, one training for beneficiaries, one communication system, one call-centre for e-card queries and one information portal.

LOUISE is a joint effort of UNHCR, WFP, UNICEF and LCC (Lebanon Cash Consortium) to ensure an efficient, transparent and cost effective way of delivering humanitarian aid. To date, 167,000 households have a common card.